SECTION 1 - ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Should the purchased merchandise show damages upon receipt, please contact our support as extended warranties by manufacturers will be observed.
Please note: We can only accept and refund returns that are sent to our US returns address in the original and undamaged manufacturer box.
Additional non-returnable items:
Gift cards
Downloadable software products
Some foot health and personal care items
To complete your return, we require a receipt or proof of purchase. Please send your order number and the name or email associated with the order with every inquiry or returns request.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged for reasons not due to our error
Any item that is returned more than 30 days after delivery
SECTION 2 - REFUNDS
We'll forward you the US or AU address you can return the slippers to after you've registered for a return. You can do so by contacting our support at bestslippers@woolfit.de.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will have to bear the costs of the return shipment. In addition we charge a restocking fee of $7,49 for each returned pair. Please understand that this fee is relatively high as we have to restock the items back to Germany. The restocking fee will be deducted from the refund automatically. For a quicker refund, please don't forget to add the shipping documents to the return shipment, so we can find your order.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bestslippers@woolfit.de
Promotion Purchases
Please note that purchases of deals such as 'Buy two, get three' or 'Every 5th customers shops gratis' are scrutiny to extended returns regulations. In case a free pair is received, the order's remaining two pairs can be returned. Should the free pair be kept, the full price will be charged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bestslippers@woolfit.de
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 3 - CONTACT
Please contact bestslippers@woolfit.de for any returns-related issues.
We love to help!
